Dr. Natalie Petouhoff on SuperStuff.ai

Dr. Natalie Petouhoff

AI, CX & EX Strategic Business Development Executive | Salesforce, Forrester & PWC Alumni | WSJ Best-Selling CX Author, Artificial Intelligence & CX Speaker | #WomenInGenA

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Brand Solutions

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Public Speaking

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Business Strategy

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Customer Service

Los Angeles, USA

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1:1 Consultation for AI and CX Strategy

Hi, This is Natalie!

Currently I'm a Generative AI Advisor at Observe.AI.

Co-author of 'Empathy in Action'

Voted top 250 Most Influential Women & Top 50 Customer Service Professionals

Advised brands, CX leaders, and investors as a consultant, systems integrator, and tech analyst for optimal ROI

Passionate about improving humanity through technology and deeply committed to inclusion and diversity

"We can imbue technology with our hopes and dreams for a future focused on bettering humanity. We just need to understand what we are optimizing for and why." - Dr. Natalie

Authored and co-authored many books and has been quoted in multiple channels such as NYTimes, USAToday, Forbes, CRM Magazine, and more

Journey of Empathy in Action 📙

The Start

"Empathy in Action" is a practical guide to mastering customer and employee experience, highlighting common mistakes and offering actionable advice from years of industry experience.

Book Signing Event

How it started

Accolades and Love the Book has received 👉

Click here for the link to buy it!

Articles I've Written

Making Sense of the AI & Automation Landscape

The Biggest Mistake in Modern Business Today

Empathy: Shifting to a New Paradigm in Customer and Employee Experience

No-Cost Training on Contact Center Agent's Use and Adoption of Digital Channels!

Five Steps to Strategically Choose AI For Customer Service

Why Artificial Intelligence is an Agent’s New Best Friend

And More +

In the Media

Dr Natalie Petouhoff Speaker Sizzle Reel 2

Empathy as a Business Strategy: Transforming the Customer and Employee Experience

Chat about a customer- and employee-centric business model that yields better long-term results!

Podcast with Stacy Sherman

About Me

Experienced AI, CX & EX strategic business development executive with a background in working with top brands and CX leaders. I have expertise in contact center operations, demand generation, and business process outsourcing. Worked with notable companies such as Salesforce, Forrester, and PWC. #CXExpert #StrategicBusinessDevelopment #AIforCX