- Led Rephrase Studio launch as APM for text-to-avatar video SaaS product - Generated $560k in additional sales by adopting voice to voice conversion technology in pipeline, to enable multilingual voice cloning and onboard international customers
- Cut overall project delivery cycle by ~50% through the implementation of data-driven reporting and analysis - Launched real-time voice conversion feature for our customers, scaling hourly instance limit by 300% - Led experimentation design to enhance AI model’s overall tech output

- Generated over $1M in revenue for the company by managing end-to-end delivery for 50+ celebrity personalisation deals
- Established the Project and Customer Success function within the company, setting goals and KPI’s, building a knowledge base, and creating standard operating procedures
- Youngest Department Head in the company, leading a team of 6 customer success professionals
- Implemented a comprehensive customer feedback system to extract insights and guide business and tech teams in refining product offerings

-Part of the core Brand Strategy team -Executed brand communication and content strategy for BigBasket, Smirnoff India and Crocs India
-Administered customer sentiment analysis projects through customer focus groups and interviews to understand brand sentiment and derive insights regarding consideration, purchase and consumption patterns
-Developed social listening insights and monthly marketing reports using marketing analytic tools - Facebook Insights, Google Analytics, Linkedin Analytics, Talkwalker, Brandwatch and Socialbaker

- Qualifying leads and establishing client relationships to lead to conversion
- Negotiating costs, closure and onboarding clients
- Core involvement and leadership role in developing strategy for pitches for brands across numerous industries - FMCG, Pharma, Fintech, OTT, Alcobev, Clothing and Banking
- Conducting in-depth category and consumer research to identify key challenges for the brand in the market
- Devising distinct Positioning and Communication strategy for brands to achieve their business objective
- Developing the year long Content and Channel strategy for brands
- Onboarded brands such as Kellogg's India, CRED, Pokerstars and Gilette India