Chetan Vadhera
I am a data-driven operations strategy manager with over 4.10 years experience. Currently leading operations strategy & product growth at ShareChat. Previously worked at Guruji and AstroTalk.
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Clevertap
Noida, India
Experienced Strategy & Operations Manager with over 4.8 years in data-driven operations and product growth. Currently leading operations at ShareChat. Skilled in team management, diversification, and scaling business across multiple categories and languages. Worked with popular companies like ShareChat and Guruji. #OperationsManager #Strategist #DataDriven
Manager Strategy & Operations, ShareChat
October 2023 - Present
Bangalore (Remote)
- Started consultation diversification in other categories from scratch in Sharechat 1on1 chatrooms by leading a team of 15 people
- Scaled the supply of hosts in category diversification to >3000 hosts
- Collaborated with >100 agencies on the platform to onboard new hosts on the app
- Scaled the business across 10 regional languages
- Scaled GMV from different consultation avenues and got monthly GMV of >1.5 Crore
- Created SOPs and new strategies to increase user retention by 20%
- Performed deep dive data analysis in host service levels to provide quality consultations to users
- Scaled the supply of hosts in category diversification to >3000 hosts
- Collaborated with >100 agencies on the platform to onboard new hosts on the app
- Scaled the business across 10 regional languages
- Scaled GMV from different consultation avenues and got monthly GMV of >1.5 Crore
- Created SOPs and new strategies to increase user retention by 20%
- Performed deep dive data analysis in host service levels to provide quality consultations to users
Associate Manager, ShareChat
February 2022 - September 2023
Bangalore (Remote)
- Started Astro & devotion category from scratch in Share Chat chatrooms by leading a team of 10 people
- Scaled the supply of hosts and astrologers to >2000
- Responsible for contributing 15% of GMV in category diversification
- Introduced retention and management strategies of hosts & Astros
- Led a team of >20 people and managed central-level campaigns of SC Live chatrooms
- Built a new gratification system to enhance host performance at the central level
- Increased old host retention to >25%
- Scaled the supply of hosts and astrologers to >2000
- Responsible for contributing 15% of GMV in category diversification
- Introduced retention and management strategies of hosts & Astros
- Led a team of >20 people and managed central-level campaigns of SC Live chatrooms
- Built a new gratification system to enhance host performance at the central level
- Increased old host retention to >25%
User Operations Lead, Guruji
July 2020 - February 2022
Noida
- Responsible for generating 30% - 40% of daily revenue and managing user retention on the app
- Responsible for managing the life cycle management of users
- Responsible for contributing 25% of daily GMV through retention strategies & sales team
- Increased daily revenue by 30% through a new user onboarding strategy
- Implementation of new app features through R&D of the existing user base
- Boosted retention of existing users by setting up the coupon codes trigger system
- Responsible for managing the life cycle management of users
- Responsible for contributing 25% of daily GMV through retention strategies & sales team
- Increased daily revenue by 30% through a new user onboarding strategy
- Implementation of new app features through R&D of the existing user base
- Boosted retention of existing users by setting up the coupon codes trigger system
Community Manager, Guruji
January 2020 - July 2020
Noida
- Created a community of initial 100 astrologers
- Increased the daily business of astrologers by 20%
- Enhanced the astrologer management system by setting up the community support process
- Enhanced the astrologer side product through R&D among the community of astrologers
- Increased the daily business of astrologers by 20%
- Enhanced the astrologer management system by setting up the community support process
- Enhanced the astrologer side product through R&D among the community of astrologers
Operations Associate, AstroTalk
September 2019 - January 2020
Noida
- Maintaining a customer satisfaction rate of 5 stars by providing efficient customer support
- Starting the YouTube channel of the company & managing channel uploads regularly
- Handling the content management of the official social media channels of the organization by posting daily posts on all platforms
- Onboarding daily 4 new astrologers daily to help the company in increasing the requirement of astrologers on the platform
- Starting the YouTube channel of the company & managing channel uploads regularly
- Handling the content management of the official social media channels of the organization by posting daily posts on all platforms
- Onboarding daily 4 new astrologers daily to help the company in increasing the requirement of astrologers on the platform
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Education
Bachelor of Arts : Economics
2016 - 2019
Motilal Nehru College, Delhi University
Humanities
2002 - 2016
Modern School Noida
