- Customer Portfolio Management: Successfully managed portfolios for SMB and enterprise accounts providing strategic insights into industry trends and market dynamics to drive client success
- Customer Lifecycle Management: Oversaw the entire customer lifecycle, from onboarding and implementation to ongoing support, ensuring seamless integration and utilization of products through both onsite and virtual training sessions
- Consultative Analysis: Conducted in-depth data analysis and identified business process inefficiencies to deliver tailored consultations and actionable recommendations for clients, enhancing their operational efficiency
- Relationship Building: Cultivated robust relationships with clients and their technical, marketing, and other affiliates, fostering trust and collaboration to deliver comprehensive solutions that address their unique needs
- Client Satisfaction and Retention: Focused on maximizing client satisfaction and retention rates by proactively addressing concerns, providing exceptional service, and identifying potential advocates for product referrals
- Revenue Growth: Achieved and exceeded portfolio targets and growth quotas through strategic cross-selling and upselling initiatives, contributing to the organization’s overall revenue growth

- Overseas the management and delivery of ongoing campaigns and work with specialized teams to optimize performance
- Engaged new clients with careful attention to unique needs throughout the onboarding process
- Maintaining client relationships and served as a liaison between client and ads/ops team
- Managed existing and new set of accounts creating value and optimizing services to meet specific needs and price points
- Developed customer relationships and retained accounts with effective account management strategies and to maintain high customer retention and satisfaction
- Negotiated contract terms and agreements to meet both sales quotas and client budget constraints