- Coordinated digital production services with marketing procurement Negotiated costs for different projects with partner agencies
- Maintained comprehensive documentation to support project audit trail
- Created project status presentations for delivery to customers or project personnel
- Assisted in preparing presentations for senior management regarding key milestones achieved on various projects
- Managed client communication, resolving concerns promptly and effectively
- Monitoring and reporting on performance of projects
- Managing day-to-day operational aspects of a project and its scope with multiple Teams
- Facilitated change management processes to address stakeholder needs
- Maintaining and Sharing day to day reports with the Client and Stakeholders about the Project Status
- Drafted reports summarizing progress made on projects for review by executive leadership team
- Coordinated with department leads to identify and outline solutions to client-specified challenges
- Created and maintained project documentation to drive transparency with stakeholders

- Implementation of customer communication programs, manage cost budgets, works with the Analytics team, and ensures high-quality customer-centric activities
- Worked collaboratively with all relevant agencies and internal teams
- Monitored and reported on performance of campaigns
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Streamlined communication channels for increased productivity
- Analyzed business performance data and forecasted business results for upper management
- Mentored team members in professional development and growth
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service

- Delivered Campaign programmes across multiple channels
- Worked collaboratively with all relevant agencies and internal teams
- Monitored and reported on campaign performance and applied learnings to future activities
- Worked closely with executive team to outline company goals and transfer goals to account holders
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations
- Mentored junior staff in advertising best practices and industry knowledge
- Maintained advertising calendar to keep projects on task and meet deadlines

- Delivered Campaign programmes across multiple channels
- Ensured quality of deliverables across a portfolio of campaigns
- Prepared staff work schedules and assigned team members to specific duties
- Facilitated employee development through coaching and mentoring programs
- Collaborated with internal teams to support long-term research and ad hoc projects
- Trained team members on best practices for QA processes
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions
- Created and maintained relationships with key stakeholders
- Provided feedback on usability and suggest improvements to the product design teams

- Coordinated between the digital production services and marketing-procurement personnel
- Managed day-to-day operational aspects of a project and its scope
- Managed client expectations about project details
- Cross-trained in multiple departments for increased versatility