- Led end-to-end project management for the implementation of conversational AI platforms for clients across various industries
- Collaborated with sales, product, and engineering teams to understand client requirements and design customized solutions aligning with business objectives

- Configured customer accounts for diverse markets and onboarded customers onto the Zupersoft platform
- Collaborated with Professional Services and Business Analysts to understand customer requirements
- Created customized quote and invoice templates using HTML and CSS

- Conducted discovery calls with customers to understand their business needs, defined the project scope, and collaborated with multiple teams to ensure the chatbot was built and launched efficiently
- Worked with over 80 customers, ranging from small startups to large enterprises, and introduced new onboarding techniques that improved customer satisfaction by 60%

- Handled on-call support for clients, addressing over 50 calls daily, implementing permanent fixes, and deploying solutions for 75 jobs using JIRA and Scrum Methodology
- Designed, built, tested, assembled, supported, and configured applications to meet business requirements using JavaScript and project management tools
- Developed automation solutions and integrated new functionalities and technologies into existing systems, enhancing efficiency and performance