Ranjeet Gakhare
Director, Strategy & Ops, Customer Success | IIT Bombay | Ex-Entrepreneur
💻
Management Consulting🤝
Customer Success⭐️
Entrepreneur🤝
Team Management📣
Marketing
Bengaluru, India
With 9+ years of experience across multiple roles, I co-founded three startups, including Liter of Light India during my engineering years and Cozilla, later acquired by BuildTraders. I've managed sales at Plancess Edu Solutions and served as COO at BuildTraders. Currently, I lead Strategy & Operations at MoveInSync. Recipient of the 'Change Maker's Award' by the Uttarakhand Govt, and passionate about entrepreneurship, cooking, trekking, and traveling. #ExperiencedMarketer #CustomerSuccess #StrategyAndOps
Director, Strategy & Operations, Customer Success, MoveInSync
December 2023 - Present
Bangalore Urban, Karnataka, India
Director, Customer Success & Renewals, FloBiz
April 2022 - December 2023
Bengaluru, Karnataka, India
- - Led a 100+ member team handling 40k+/ month queries; Increased overall CSAT score from 45% to 85% - Increased user renewal percentage from 35% to 60% with 2X revenue growth - Improved customer service team efficiency by 35%; Increased FRT by 100% by implementing chatbots - Hiked survey % by 100% & brought in a 50% increment in customer ratings across various social media platforms, PlayStore rating 4
- 7+, AppStore rating 4
- 6, Google rating 4
- 5+, FB rating 4
- 3+ - Achieved ARR of 7
- 2 CR in renewal process by introducing 30/90 days user journey; 50% MoM growth - Set-up 10+ member onboarding team for paid users; Increased M0 retention by 50% & M3 retention by 100%
- 7+, AppStore rating 4
- 6, Google rating 4
- 5+, FB rating 4
- 3+ - Achieved ARR of 7
- 2 CR in renewal process by introducing 30/90 days user journey; 50% MoM growth - Set-up 10+ member onboarding team for paid users; Increased M0 retention by 50% & M3 retention by 100%
Associate Director, Customer Success & Sales, FloBiz
December 2020 - March 2022
Bangalore Urban, Karnataka, India
- - Increased Chat Call and Email CSAT score from 45% to 75% - Set up 25 member sales team contributing 35 L monthly revenues - Crafted quality and training processes including KPIs to track - Launched ‘Flobiz Nalanda’, an in-house L&D initiative benefitting 250+ member sales online and offline team - Launched ‘Smart Collect’, an Account Receivable product targeting 1 lac power users, transacting a volume of 40 Cr on a monthly basis
Senior Program Manager Customer Success, MoveInSync
December 2018 - December 2020
Bengaluru Area, India
- Responsible for handling India and Overseas operations for HSBC, Amazon, NTT Data, ANZ Bank
Head Of Operations, Moove Shared Mobility Pvt. Ltd.
March 2018 - December 2018
Bengaluru Area, India
- - Managed 300+ Cabs|Responsible for managing 2000+ Daily trips with employee CSAT Score of 4
- 5 - Transporting 10000+ employees|Achieved 92% OTA, 96% OTD - Introduced ‘Cancel Ride’ Feature,brought in 10% efficiency | Major customers include Harman, Tech Mahindra
- 5 - Transporting 10000+ employees|Achieved 92% OTA, 96% OTD - Introduced ‘Cancel Ride’ Feature,brought in 10% efficiency | Major customers include Harman, Tech Mahindra
Co-founder & COO, BuildTraders
October 2015 - January 2018
Bangalore
- -Raised a seed round funding of $200, 000 led by Idein Ventures in Sep ‘16 -One of the top 30 startups selected from India in Y Combinator’s Startup School Online -Formulated entry and growth strategy which catapulted sales to more than 4 Crore in the span of eleven months Overall -Pioneered new strategies for marketing, strong brand building & sales growth and successfully executed them -During my tenure, increased the team size of BuildTraders from 4 to 22 by hiring the best talent in the market -Handled entire HR, Admin processes of the company and managed all expenses -Played crucial roles in expansion and rolled out operations in 3 new cities successfully
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Education
Masters of Technology, Process Engineering
Bachelor of Technology , Metallurgy and Material Science Engineering
