- Engineered flawless sales operations at Unstop, optimizing client journeys and advancing the company's overarching mission
- Spearheaded the implementation and refinement of the Zoho CRM system, meticulously curating client and prospect data with 99% precision
- This initiative yielded a remarkable 20% surge in sales conversions and a commendable 15% decrease in customer churn rates
- Crafted tailored proposals to meet client needs, boosting sales revenue
- Managed invoicing meticulously for timely, accurate billing, improving cash flow and reducing errors
- Cultivated partnerships with industry giants including Tata, Mahindra, Amazon, Flipkart, and Walmart, addressing their unique requirements in employer branding, employee engagement, and talent acquisition & management strategies for tech and non-tech hiring
- Established enduring client relationships grounded in trust and dedication, underscoring Unstop's commitment to excellence

- Led a dynamic team of12 professionals and international volunteers, orchestrating design and agricultural workshops for a special needs community, fostering inclusivity and empowerment
- Oversaw meticulous administrative duties, maintaining precise physical and online records while managing multiple calendars, budgeting and planning
- Strict adherence to state regulations from SSSC and NHS ensured operational compliance and excellence
- Displayed astute decision-making in a senior capacity, driving strategic initiatives and optimizing team performance
- Demonstrated exceptional organizational prowess in navigating heavy workloads with efficiency and precision, ensuring timely project delivery and stakeholder management
- Delivered unparalleled attention to detail and top-tier customer service, adeptly addressing and exceeding client expectations, thus fostering long-term relationships and loyalty

- Mentored and guided a dynamic team of 18-20 Business Development Trainees (BDTs) bimonthly through the entire sales process lifecycle, overseeing recruitment, seamless onboarding, real-time training sessions, comprehensive product & process education, LNA, ongoing performance refreshers, and performance appraisals
- Recognized as a 'Sales Ninja' and 'Best Mentor,' commended for exceptional sales prowess and mentorship capabilities, driving team excellence and individual growth
- Drove a revenue surge of 15M INR in 15 months through strategic employer branding, effective prospect counselling via inside & direct sales, and improved sales conversion by 25% utilizing the Leadsquared and Salesforce CRM as well as the execution and management of customer orders
- Managed profit and loss for the Kota office, enhancing operational efficiency and financial performance

- Directed a team of 11 associates, overseeing comprehensive talent acquisition & recruitment processes from sourcing, initial applicant shortlisting and hiring to seamless onboarding and training to handle calls, email, and chat processes to support clients
- Led customer-focused training programs on Treating Customers Fairly (TCF), guaranteeing compliance throughout the product life cycle and advisory protocol, upselling and cross-selling products
- Conducted thorough performance assessments, enhancing skills via targeted training and mentorship
- Offered constructive feedback and meticulously tracked progress using Microsoft Office tools

- Developed an automated system for US Pharmacies by designing and testing PCBs along with the help of a microcontroller and IT skills
- Managed the vendors to get the PCBs and other necessary equipment
- Used C & Python coding language for the functioning of the Robots
- Directly responsible for monthly inventory checks, action planning anomalies, and feeding reports back to the management