- Accumulated over 100+ Five-Star Google reviews for the company, showcasing exceptional customer satisfaction and ability to build relationships
- Leading a team of 4, responsible for handling 1000+ student application processes to universities abroad, ensuring seamless interactions with multiple stakeholders & editors over a customer life-cycle of 6-8 months on average
- Redesigned the operations workflow [CRMs, WhatsApp Automation tools & Interakt], by creating a streamlined process leading to a decrease in the TAT from 2 days to 6 hours which led to an increase in the efficiency of the Account Manager’s, leading to an efficient application process (increase in overall CSAT leading to an increase in Google Review’s and Customer Testimonials across social media channels (Instagram and Linkedin))

- Monitored the entire application process(University shortlisting, essay preparation, resume preparation, application assistance, visa assistance) of 250+ students directly accounting for 30% of the company’s revenue leading to a CSAT score of (4
- 8/5)
- Accelerated the important tasks(setting up meetings, doing market research) for the Co-Founders indirectly accounting for a 7% increase in revenue
- Drove 35% revenue growth & 100+ new leads via cold calling, cold messaging & automated processes
- As a key touchpoint for 15+ high-value leads, fostered a 2X enrollment increase in the “Undergraduate” vertical
- Analyzed competitor sales calls to deliver a comprehensive report, enabling strategic process refinements and improved performance
- Collaborated with the marketing team to gather and research ground-level data, providing actionable insights that informed content creation and strategic marketing efforts leading to an increase in interactions across all social media channels(Instagram, Linkedin, and YouTube) by 10%
- Contributed to 7% of the revenue in the “Masters” vertical by closing 15 leads generated through various channels (Discord & YouTube)
- Stimulated continuous 'Quality check' processes to ensure an untroubled process leading to the number of student problems/escalations being reduced by 50%

- Increased the partner base by 2% by onboarding 50+ professionals to manage the demand and supply
- Improved NPS from 45% to 65% by implementing processes & solving partner and consumer pain points for the category
- Advanced in MS - Excel by compiling large sets of data, filtering and categorizing it into pivot tables for smoother flow of functions and better strategy making

- Successfully implemented contemporary recruitment strategies, leading to the successful hiring of 2 new employees
- Reviewed and analyzed performance appraisal reports, provided insightful feedback to management, and contributed to the company's bonus decision-making process
- Created and executed engaging social media promotions, increasing online engagement and brand awareness
- Cross-dept collab led to impactful marketing strategies, boosting client acquisition & retention
- Gained operational insights via client meetings, contributing to project success across departments

- Collaborated with the marketing team to create and execute highly effective social media strategies that increased brand awareness and engagement
- Proactively interacted with followers and potential customers on various social media platforms, demonstrating excellent communication skills and contributing to the company's strong online presence
- Assisted in developing and implementing innovative plans to increase followers and curate engaging content on social media pages such as Instagram, resulting in significant growth and improved engagement rates